Soylent.com Reviews

Product is pretty solid, but the customer service is not great. I live in Hawaii and expect shipping to cost more. The problem is that for a subscription of the powder it went from $15 to $112 and they forgot to inform me of this. The product costs $52, but the shipping is more than 2x and this is kind of a big deal on whether I would continue my subscription. Feel like they really dropped the ball on this one.

I ordered a case of powder and was charged for it. I asked them to change the shipping address (within the same state, no cost difference), and they did. I received a case of liquid worth only half as much as the powder I ordered. Multiple efforts to contact Soylent got no reply. It was only resolved when the payment processor refunded my money. Never heard from Soylent at all after the address change.
I had been looking forward to making Soylent powder part of my daily routine. After this experience, I've written off Soylent entirely. If they can't ship the right product, and won't communicate about it, why bother?